Enquiries Outside of Our Installation / Delivery Coverage Area
In instances where your property is located outside of our service area we may pass your details on to a carefully selected third party.
They will always contact you by phone before your Personal Data is passed on to any other companies. If we pass your Personal Data on to an affiliate company all your rights under GDPR apply as listed in the ‘Your Rights’ section below.
You may not know it but under GDPR you have certain rights regarding your Personal Information. The rights that apply to the Personal Data we collect are as follows:
If a member of our team contacts you by telephone, or if you contact us by telephone, calls may be recorded for training and monitoring purposes.
Use of IP Address
An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.
Third Party Cookies and Remarketing
Google Analytics: Our website uses Google Analytics, one of the most popular and trusted analytics solutions, to help us to understand how people use our website. It does this by tracking such information as how long people spend on our website, the pages they visit, the website that referred them to our website and other aggregate data. We do this so that we can make improvements to our website and provide a better user experience and more engaging content.
You can adjust your settings and also opt out of Google’s use of AdWords cookies by visiting Google’s Ads Settings.
Google AdSense: We may use the Google AdSense service to serve advertising. The Google AdSense service uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. You can adjust your settings and also opt out of Google’s use of AdSense cookies by visiting Google’s Ads Settings.
Facebook Pixel: This involves incorporating a tracking pixel (Facebook Pixel) in the head section of our website, which marks website visitors and recognises them the next time they visit the social network. The pixel uses browser information, visited websites and a hashed Facebook ID of the website user. This makes it possible for us to employ retargeting, i.e. to show you relevant Facebook ads about products or services of interest to you.
If you do not wish the Facebook pixel to use your information in this way, it is possible to opt-out of this and many other third-party cookies by following this link to the ‘Your Ad Choices’ website.
Lucky Orange: We use the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements, and scrolling activity. Lucky Orange may also record keystroke information that is voluntarily entered on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange service at http://www.luckyorange.com/disable.php. Note that doing so will disable other features of the Lucky Orange system that this site employs, such as one-to-one support chat.
Use of clear GIFs
Links to Other Sites / ‘Public’ Areas
You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. There are links to other sites from our website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from ours. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.
Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such Personal Information.
Subject to the possibility of external price rises beyond the control of the company from other sources such as the Government, suppliers or marketplace; our quoted prices are a guide price only and subject to change.
Updated at 15/07/19